Terms and conditions

1. About these terms

These terms govern the Pluto website and application, operated under the name Plutoweb in the United Kingdom (“we”, “us” or “our”). Contact plutoplayfeedback@gmail.com.

The operator’s full legal identity and address for formal notices remain to be confirmed. These terms are a draft pending confirmation and legal review. No undisclosed governing jurisdiction or exclusive court is imposed.

Registration asks you to agree to these terms. Our Privacy policy and Cookie policy explain information handling; acknowledging them is not blanket consent to processing.

2. What Pluto provides

Pluto provides age-related play ideas and instructions for adults caring for young children. Features include adult accounts, child profiles, an activity library, child-specific collections, profile settings and in-app notifications.

Pluto does not log completed activities, maintain a milestone history, assess developmental progress, provide medical advice or offer community messaging. Age ranges are general guides, not individual assessments or guarantees of outcomes.

The current application has no paid checkout or subscription billing. Any future paid feature requires clear pricing and payment terms that you expressly accept; we will not automatically enrol you in a paid service.

3. Accounts and child information

You must be 18 or over to hold an account. Use an email address you control, keep account information reasonably accurate and protect your password. Inform support if you suspect unauthorised access.

Only create a child profile if you are a parent, guardian or otherwise authorised to provide the information. A nickname is sufficient. Do not include medical records or unnecessary sensitive details. Children must not use an account independently.

4. Safe use of activities

An adult must supervise activities and decide whether the materials, environment and instructions are suitable for the individual child. Consider choking hazards, allergies, sharp objects and other risks; follow product safety instructions and stop if the child is uncomfortable or unsafe.

Pluto is educational information, not a healthcare or emergency service. Consult a qualified professional about health or development concerns and contact emergency services when urgent help is needed. This guidance does not exclude any responsibility the law places on us.

5. Permitted use and ownership

You may use the service and its activity instructions for personal, non-commercial caregiving, subject to applicable law and these terms. Content and branding remain the property of their respective rights holders.

Do not access another family’s records, bypass security, introduce malicious code, disrupt the service, impersonate someone or use the service unlawfully. Do not commercially redistribute the activity library without permission, except as permitted by law.

You retain any rights in information you submit. We may process it only as needed to operate the service and as described in the Privacy policy. These terms do not authorise publication of child profiles or their use in advertising.

6. Availability and changes

Maintenance, faults and events outside our reasonable control may interrupt availability. We do not promise uninterrupted access or that every activity suits every child.

We may make proportionate changes for security, legal compliance, maintenance or improvement. For material reductions or planned discontinuation, we will provide reasonable advance notice where practicable and allow you to stop using the service. Urgent legal or security changes may take effect sooner.

Material changes to these terms will be explained with an intended effective date. Where agreement is legally required, we will seek it; a notice alone is not a substitute. Changes will not retrospectively remove existing rights.

7. Closing or restricting an account

You can stop using Pluto and delete your account through Profile settings. Deletion removes linked active records and cannot be undone through the interface. See the Privacy policy for backup and log limitations.

We may restrict or close an account where reasonably necessary for a serious breach, unlawful use, security risk or binding legal requirement. We will act proportionately and, where safe and lawful, explain the reason and allow an opportunity to resolve it. Urgent risks may require immediate action. You can ask support to review a restriction.

8. Responsibility and statutory rights

Nothing in these terms excludes rights or remedies that cannot lawfully be limited, including applicable consumer rights. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any other non-excludable liability.

Subject to those protections, responsibility for loss is determined by applicable law, including causation, required care and reasonable foreseeability. These terms do not impose a zero-liability cap because the service is free.

Pluto is for personal rather than business use. This does not diminish your consumer protections. External websites operate under their own terms, without removing any responsibility we have under law.

9. Complaints and disputes

Email plutoplayfeedback@gmail.com describing the issue and the outcome you seek. Do not send passwords or unnecessary child information. We will consider complaints fairly and seek a resolution.

You retain access to courts and regulators available under applicable law. These terms do not require compulsory arbitration, waive available collective remedies or remove mandatory protections where you live. If a provision is unenforceable, the rest continues only to the extent it can fairly and lawfully operate.